Ordering & delivery
When will my order arrive?
We dispatch every Tuesday by Parcelforce 24, a tracked next-day service. Order by 2pm on Monday and most UK mainland orders arrive on Wednesday. Orders placed after 2pm Monday go out the following Tuesday.
How much is delivery?
£6.95 to the UK mainland, £10 to Scotland (24–48 hours) and £12 to Northern Ireland (48 hours).
Do you deliver outside the UK?
Not at the moment. Our bakes are fresh and travel best on short journeys, so we deliver within the UK only.
Can I choose a delivery date?
Our regular delivery day is Wednesday. If you need your order for a particular date — a birthday, for example — email simon@libbys.co and we'll try to accommodate you.
What if I'm not in when it arrives?
Parcelforce will leave your parcel in a safe place or with a neighbour. Your bakes are vacuum packed, so they'll keep at room temperature until you're home.
My parcel is damaged or late — what now?
We're sorry! Email simon@libbys.co with your order number, and a photo if anything is damaged, and we'll let you know what we can do.
Freshness & storage
How long will my order keep?
Everything arrives vacuum packed. Keep it sealed at room temperature for up to 48 hours, or freeze it for up to 3 months.
How do I warm my bakes at home?
If frozen, thaw fully to room temperature first. Then bake on the middle shelf at 160°C fan / 180°C / gas mark 4 for about 6 minutes, and leave to cool for 5 minutes. Full instructions are on each product page.
Gluten free & allergens
Is everything gluten free?
Yes — everything. That is why we exist! Our bakery and our Notting Hill café are 100% gluten free.
Where is your food made?
Everything is prepared in our own dedicated gluten free kitchen.
What is gluten free wheat starch?
Gluten free wheat starch is wheat starch that has been processed to remove the gluten, to below 20 parts per million — the legal limit for a product to be labelled gluten free in the UK. It gives gluten free bakes a much better texture, and Coeliac UK considers it suitable for most people with coeliac disease.
Because it comes from wheat, we still highlight it as an allergen in our ingredients. A small number of people with coeliac disease choose to avoid it — if you're unsure, check with your doctor or dietitian.
Are you dairy free or vegan?
We don't use butter — our pastries are made with a dairy free margarine. They do contain egg, so they are not vegan. Our breads are vegan.
Every product page lists the full ingredients with allergens in bold, so please check there before ordering.
Are your products nut free?
We use nuts in our kitchen, so we can't guarantee that any product is free from traces of nuts.
Gifts
How do gift vouchers work?
Choose £10, £20 or £50. The voucher is sent by email with a unique code, and can be spent over several orders until the balance runs out. Vouchers can be used on our online shop only, not in our Notting Hill café.
Can I send an order as a gift?
Yes. Enter the recipient's address at checkout and add your message in the order notes in your basket — we'll include it in the parcel.
More from Libby's
Do you do wholesale?
Yes — please visit www.libbyswholesale.co.uk.
Do you take custom orders or catering?
Not at the moment, sorry.
Where is your café, and when is it open?
61 Ledbury Road, Notting Hill, London W11 2AA.
Monday 9am–4pm · Tuesday to Friday 8am–4pm · Saturday and Sunday 9am–4pm.
How can I get in touch?
Email simon@libbys.co and we'll get back to you.