FAQs

Are all of your products gluten-free?

Yes! Every product at Libby’s is 100% gluten-free and crafted with the highest-quality ingredients to ensure both safety and deliciousness.

Do you have a physical store I can visit?

Yes, you can find us at 61 Ledbury Road, London W11 2AA, and for even more options, visit us at 41 Englands Lane, London NW3 4YD.

Do you offer any vegan or dairy-free options?

We do! Many of our products are vegan and dairy-free. Check the product descriptions for specific dietary information. You can find us at 61 Ledbury Road, London W11 2AA, and for even more options, visit us at 41 Englands Lane, London NW3 4YD.

Can I track my order?

Yes! Once your order is dispatched, you will receive an email with your DHL tracking number.

How will my products be delivered?

All your products will reach you vacuum packed to maintain freshness and shelf life.

How should I store and prepare my order for the best freshness?

You can either refrigerate for up to 72 hours and then bake them or alternatively they can be frozen for up to 3 months and baked at your convenience!

Where do you deliver?

We offer nationwide delivery across the UK. Delivery details and rates are available at checkout.

How long does the delivery take?

We deliver every Tuesday. If you place your order by 12 PM on Monday, you’ll receive your delivery the next day.

Can I buy your products in-store?

Yes! Visit us at 41 England’s Lane, London NW3 4YD or 61 Ledbury Road, London W11 2AA, where you can enjoy our full range of gluten-free delights.

Do you offer gift cards?

Yes, we offer digital gift cards—perfect for treating someone special! You can purchase them directly through our online shop.

What’s your return policy?

Due to the perishable nature of our products, we don’t accept returns. However, if there’s an issue with your order, please contact us, and we’ll do our best to resolve it.

Who can I contact if I have more questions?

We’re here to help! Reach out through our website or email us directly at simon@libbys.co, and we’ll get back to you as soon as possible.